Who to contact when you have a question

All Virtual Carrier customers should use the following guide to reach out to the appropriate teams for any questions they may have:

Department	How they can help	How & when to contact them
Operations / Broker Support	Confirming a load Negotiating a rate Requesting driver info Getting a COI Load tracking On-the-job load issues Payment or account issues Paperwork requests After hours safety support	Primary: In-app (click chat icon on top right) Secondary: Phone (call or text): 415-480-2336 Email: [e-mail]  Hours: 24/7
Customer Success	Owner-op best practices New driver onboarding Adding drivers to your fleet Equipment support Product feedback	Email: [e-mail] Hours: 8am-4pm CST M-F
Safety	ELD issues Accidents Claims Updating documents	Primary: In-app (click chat icon on top right) Secondary: Phone (call or text): 628-270-1844 Email: [e-mail]  Hours: 7am-6pm CST M-F
CT Fuel Support	Issues with CT Fuel	Phone: [phone] Email: [e-mail]  Hours: 7am-4pm CST M-F
Trailers Team	Trailer rentals / pick ups Trailer issues Trailer returns	Primary: In-app (click chat icon on top right) Secondary: Phone (call or text): 415-649-5956 Email: [e-mail]
Shipper Operations	Contract freight Dedicated lanes	Phone (call only, no text): 415-818-0704
CloudTrucks Exchange	CloudTrucks exchange loads / tracking	Phone: [phone] Hours: 24/7