Uploading a POD that is clearly legible will help make sure you get paid faster. When you're uploading your POD in the CT app, follow these tips to make sure your document will get approved:
- Make sure that the photo is in focus and the text is legible
- Show the full page with all 4 corners of every page in frame
- Make sure there are no other objects in the frame
- Show the necessary signatures from all required parties
- No missing pages
If your upload does not fit these parameters, you may not be paid on time. Should your Proof of Delivery be rejected, we'll email you to let you know why it was rejected.
To upload your documents again, please go to the jobs page on the mobile app or website and select the job marked with "Delivery Confirmation Error".
Please note: Verification of Proof of Delivery typically occurs within 12 hours of your signed Bill of Lading (Proof of Delivery).
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