If you misplace your card or it's stolen please deactivate the card in-app or ask your fleet's admin to deactivate it for you. You can do it in a few easy steps:
- Navigate to your CT Cash page in the app (the "$" tab)
- Click the 3 vertical dots near 'See Activity' and tap 'Manage Cardholder'
- Find the physical CT Cash card that you want to replace and click the 3 vertical dots to the right of it
- Choose 'Lock Temporarily' or 'Replace'
If you need to replace a card, we will cancel and reissue a replacement card to the driver's mailing address on file.
Don't worry! You can still use your virtual CT Cash card even if you don't have your physical card on hand. Each card has a separate card number, so using your virtual card while replacing the physical one won't impact your CT Cash balance.
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