What is in-app support and what can I use it for?
Where can I access in-app support?
Why can’t I send messages inside of my issue chat?
Who can see the messages in my chat?
How to start a conversation with CloudTrucks in-app
How else can I contact CloudTrucks operations?
What is in-app support and what can I use it for?
In-app chat in the CloudTrucks app is your dedicated support hub. In the past, you might have called, texted and or emailed with our operations team for support and now, you can connect with us directly in-app for more timely and streamlined communication.
Please note: do not use the in-app chat if you have a safety related emergency. For emergencies, please contact the safety team at 628-270-1844.
Where can I access in-app support?
To access in-app support, click the chat icon on the top right of your screen in-app.
What can I send in my chats?
At this time you can share text and images only. Video, voice recordings, live location and files such as PDFs are not currently supported.
Why can’t I send messages inside of my issue chat?
If you are unable to message inside of an issue chat, the issue may be closed. Please feel free to re-connect with our team if you experience this but still need assistance.
Who can see the messages in my chat?
Only the user who reports issues in a chat can see the communication on the issue.
How to start a conversation with CloudTrucks in-app
How else can I contact CloudTrucks operations?
If you need support beyond what you receive through the in-app chat, you can contact support@cloudtrucks.com
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