CT Dispatch: Maximize Your Earnings

At CloudTrucks, we know that managing your loads efficiently can make a huge difference in your earnings and workload. That’s why we offer CT Dispatch, a service designed to help you find higher-paying loads, streamline your schedule, and keep your truck moving—without the hassle of booking loads yourself.

Depending on your CloudTrucks program, CT Dispatch works in two ways:

• Road to Independence Drivers – If you’re part of our Road to Independence lease-to-own program, dispatch is automatically included in your 21% per load program fee.
• Virtual Carrier Drivers – If you’ve independently leased your truck or trucks onto our Virtual Carrier, you can choose to add CT Dispatch for expert load booking support.

CT Dispatch for Road to Independence Drivers

As a lease-to-own driver in our Road to Independence program, full dispatch support is included in your lease-on fee with CloudTrucks. This service is designed to:

• Find high-paying loads that align with your preferences.
• Book loads up to a week in advance so you stay on the road.
• Handle negotiations while you focus on driving.
• Ensure you’re never forced to take a load—you always have control.

Pricing: Included in your 21% per load program fee.
Required: The dispatch service is part of the program and cannot be opted out of.
Trailer Requirement: A dry van (or flatbed) trailer is required for participation.
How to Get Started: You’ll automatically be assigned a dispatcher after activation.

FAQs

Can I book my own loads? – Dispatch is required, but your dispatcher works with your preferences. If you find a load you’re interested in, you can send it to your dispatcher.

Is my dispatcher available 24/7? – Dispatchers are available during business hours (Monday–Friday, 7 AM–4 PM CT), and you have access to 24/7 operational support.

Will I be sent to places I don’t want to go? – No, all loads are booked based on your preferences.

Is this forced dispatch? -Nope! This is preference-based dispatch. Unlike a traditional dispatcher whose job is to simply get a load covered for the carrier, your assigned CloudTrucks dispatcher is focused on booking loads that best match your needs and preferences.

CT Dispatch for Virtual Carrier Drivers (Optional Add-On)

"At first I was skeptical about joining CT Dispatch because of the extra 3% fee.

But in the first full week I hit my revenue goal for the first time in a long time!"

-C.M., O-O leased on to CT since 2022

As an independent owner-operator leased onto CloudTrucks, you can choose to add CT Dispatch for just 3% per load. Even experienced owner-operators find that working with a dispatcher can lead to 5-15% higher revenue—and many drivers continue using it for the convenience alone.

Benefits of CT Dispatch:

• More Revenue – Dispatchers leverage broker relationships to find higher-paying loads.
• Flexibility – You can self-dispatch anytime while still using CT Dispatch for select loads.
• Time Savings – No more hours spent searching for loads.
• Customized to You – Your dispatcher books loads based on your preferences.
• Direct Access – You’ll get your dispatcher’s direct phone number—no call center queues.

Pricing: 3% per load (added as a Tier 1 deduction).
Optional: You can enroll or cancel anytime with a 2-week notice.
Trailer Requirement: A dry van (or flatbed) trailer is required.
Team Drivers Not Eligible: Only single-driver trucks and fleets with a 1:1 driver-to-truck ratio can use CT Dispatch.
How to Get Started: Contact your Business Consultant on the customer success team or leave a message with Support to enroll in CT Dispatch.

FAQ

How long does it take to get assigned a dispatcher? – 1 week to 2 months, based on availability.

Can I book my own loads? – While occasional self-dispatching is allowed, it’s not recommended, as it can cause confusion. Instead, we encourage collaborating with your dispatcher, providing feedback, and sharing the link to loads of interest for them to negotiate on your behalf. 

What if I only want dispatch help occasionally? – The dispatch fee applies whether you use the service for all or just some of your loads.

Is this forced dispatch? -Nope! This is preference-based dispatch. Unlike a traditional dispatcher whose job is to simply get a load covered for the carrier, your assigned CloudTrucks dispatcher is focused on booking loads that best match your needs and preferences.

Can I cancel anytime? – Yes, just provide a 2-week notice before exiting the program.

Will I need a trailer for this program? - Yes, a dry van or (flatbed) trailer is required. If you don’t have one, our trailer team can locate the nearest yard for pickup.

Do I still need to contact the general support team for operational issues? - Yes. Your dispatcher focuses only on finding, negotiating, and booking loads to maximize your revenue. They do not handle operational tasks like appointment changes or accessorial payments.