Onboarding FAQ

Below is a list of questions drivers often ask us after onboarding is complete. If there’s still something you’re unsure about after reading through these, please don’t hesitate to reach out. We’re always here to help!

What is CloudTrucks’ load cancellation policy?

Who do I contact if I need help?

Where can I find the FMCSA Regulatory Guidance & what should I do with it?

How can I get an EZPass for toll roads?

I will have a passenger riding with me. How can I make sure they are accounted for?

How can I refer another driver to CloudTrucks?

Where can I find more learning resources?

How do I upload my CDL-A and medical certificate?

How do I schedule a drug screen?

How do I add employment history?

 

What is CloudTrucks’ load cancellation policy?

Please find our load cancellation policies HERE. These policies are designed to help us build a high quality, reliable fleet to best serve our valued drivers and brokerage partners.

 

Who do I contact if I need help?

Click HERE to access our Business Partner Resource Guide to find the appropriate team to reach out to with any questions you may have.

 

Where can I find the FMCSA Regulatory Guidance & what should I do with it?

You can find the FMCSA Regulatory Guidance HERE. Please keep an electronic or hard copy in your cab at all times.

 

How can I get an EZPass for toll roads?

Getting an EZPass is simple! Click HERE to enroll directly on the Prepass website. 

 

I will have a passenger riding with me. How can I make sure they are accounted for?

Please fill out our passenger request form HERE. As a reminder, passengers must be at least 13 years old, will require passenger insurance for $5/month, and only one passenger can ride at a time. Once you fill out the form, CloudTrucks will send you a DocuSign for the passenger insurance.

 

How can I refer another driver to CloudTrucks?

You can refer drivers directly through the CT app. Click HERE to learn how to find and share your referral code. Note, you must submit your referral before they have completed their first drive.

 

Where can I find more learning resources?

Check out CloudTrucks Academy HERE. Hear successful owner-operators share their stories and their best tools, tips, & tricks to running a profitable trucking business. From negotiating more money to saving thousands of dollars on fuel, these videos - made by drivers, for drivers - offer essential advice you won’t want to miss.

 

How do I upload my CDL-A and medical certificate?

1. Log in to your CloudTrucks account (you’ll get a 6-digit code sent to your phone)
2. In your Onboarding Tasks, click Continue your driver application
3. Complete the Driver History section
4. Upload clear, well-lit photos of the front and back of your CDL-A and click continue
5. Fill out your personal information, then click continue
6. Upload your medical certificate and enter the expiration date
7. Complete the rest of the driver application.

Your driver application must be fully completed to move forward with onboarding.

How do I schedule a drug screen?

You’ll unlock the ability to schedule your drug screen once you’ve completed:

• The Driver Application task
• The Driving History Check task

After submitting your driving history, wait about 30 minutes for the report to come back. Once it's processed, the Schedule Drug Screen option will be accessible in your onboarding checklist. You will receive a text message and email with details to schedule your screening once it's unlocked.

How do I add employment history?

The process depends on your driver type. Be sure to include all past positions—both driving and non-driving—to give us your full work history.

For Road to Independence drivers:
You'll see an Employment History task directly in your onboarding checklist. Open the task and add all previous driving and non-driving jobs.

For Virtual Carrier drivers:
You’ll be able to access the Employment History task after completing the following steps:

1. Complete the Driver Application
2. Submit your Driving History Check
3. Complete the Fleet Details task
4. Add your Equipment
5. Sign the Lease Agreement
6. Schedule the Drug Screen
7. Order the Clearinghouse Check

Once those are done, the employment history task will unlock for VC drivers.