How to request a load cancellation

We understand things happen and sometimes you need to request to cancel a load. Before you cancel a load, please review our load cancellation policies to make sure that you are cancelling in good faith: CloudTrucks cancellation policies

Once you reviewed our policies, please watch this video or follow the steps below to learn how to do it in the CT app:

Step by step: 

1. Tap the truck icon on the bottom of your homepage to go to your Jobs page
2. Tap the job you want to cancel 
3. Scroll to the bottom and tap "Request Cancellation". Continue with your cancellation request or review our cancellation policy if you're unsure
4. Once you reviewed our cancellation policy, tap "Request Cancellation" again and tap "Continue"
5. Answer why you need to cancel this load
6. Tap "Request Cancellation" one more time and someone from CloudTrucks will contact you soon about your request 

Note: Not every load will have this option depending on the status of the load. If you need to cancel a load and you don't see the 'Cancel Booking' option, please contact Ops immediately.